According to Gartner it is, but it’s more about the rise of martech and CX than core CRM rollouts… According to new research from advisory firm Gartner, last year was a turning point for the software market as CRM overtook database management systems (DBMSs) to become the

Tired of having to cobble together systems for its sales reps, SaaS business Freshdesk set about creating its own CRM system for ‘high velocity sales teams’… Originally the creators of the eponymous customer support SaaS product, Freshdesk has responded to its sales team and customer needs, this week launching

Microsoft’s CRM solution has been extended to handle field services, Rolls Royce on board with deployment… Microsoft’s deal to buy LinkedIn may have taken up all the column inches last week, but the addition of field services and sensors integration to Dynamics CRM as part of its