Articles

Arm against IT project failure

Nearly half of all IT projects fail and the seeds of failure are often planted early in the process by failing to prepare properly and truly understand the return on investment that you can expect from an IT project. Research results published in the Harvard Business Review,

C-Suite soup: Win with actions, not titles

Every function, discipline and sub-discipline aspires to be in the C-Suite, says Owen McCall. But it is outcomes and not titles that count… While a C-Suite title may sound cool and make you feel good, having a title or position is not the same thing as being

Chief digital officers tipped as key to future business success

Almost half of Australian businesses surveyed already have a chief digital officer but the new role must be better articulated to avoid conflict with existing CIO responsibilities and promote acceptance… A new study shows that the ever-increasing importance of digital technology within businesses has given rise to

The why, what and how of business agility

Fifty years ago, running a company was much more predictable, with less competition and customers content to buy based on what you had on offer. But things have changed, writes Nat Tanner, and so should you… In the digital age, new companies regularly emerge from nowhere and

Encourage and Enforce Time Reporting System Use

The roots of time reporting lie in the timecard systems for manufacturing facilities. These systems tracked hours using a time card stamp. Employees checked in and out and were paid based on the hours worked. As business time tracking evolved, organizations were forced to create spreadsheets or

Assessing Various Time Billing Arrangements and Time and Attendance Software

Your choice of a time or time billing package should be tailored to your business and the billing, time reporting and fee requirements you must accommodate. Let’s look at the various types of fee systems encountered in business today. If your enterprise manages fixed fee projects, your

When Time Tracking by Spreadsheet is No Longer Good Enough

If you have a small to medium sized organization and you need to track your employee time, you probably started simply enough. Using a spreadsheet method to list each employee, every project or client and the associated hours worked. At some point you will find it is

The rise of the customer journey map

Gartner analyst Olive Huang explores how businesses can use customer journey mapping to better understand the customer and enrich their experience… Gartner’s 2015 CEO survey identified customer experience management as the top priority for technology investments over the next five years. Customer journey mapping is a common

Mind the knowledge gap – IT in the boardroom

Following a number of high-profile project train wrecks last year, we ask if there is enough understanding of IT at board level. Clare Coulson spoke to those in the know to get some answers… “This topic is actually a very timely one,” says Paul Matthews, CEO of the Institute of IT

CMOs and CIOs tussle over IT dollars and direction

A survey of 255 A/NZ chief marketing officers has found that 91 percent are making technology purchasing decisions, while more than half of all marketing departments have a dedicated IT budget… Telsyte’s newly released survey reflects the impact that consumer technology and cloud computing has had on