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Articles under ‘CRM Applications’ Category

New CRM fresh on global market

Tired of having to cobble together systems for its sales reps, SaaS business Freshdesk set about creating its own CRM system for ‘high velocity sales teams’… Originally the creators of the eponymous customer support SaaS product, Freshdesk has responded to its sales team and customer needs, this week launching

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Social CRM: Hype or Holy Grail

Social CRM is the new buzz-phrase. But what does it mean and, more importantly, what can it do for your business? Graham Medcalf investigates… Suddenly Social CRM is all the rage. Organisations are realising that social networks like Facebook, Twitter and LinkedIn offer opportunities for companies to

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