> Review Summary: Oracle CRM On Demand
"Oracle CRM has rock solid sales and marketing tools, comprehensive lead, account, contact management tools,
excellent user interface, strong program admin, does everything right."
> What the vendor says:
"Brought to you by the #1 company in CRM, Oracle CRM On Demand gives you the power to break down departmental silos and gain a 360-degree view of your customers.
A highly comprehensive yet fast-to-deploy CRM solution, Oracle CRM On Demand goes far beyond any other software-as-a-service offering. Bring clarity to your sales processes;
build loyal, long-term customer relationships; accelerate productivity; boost call center efficiency; and derive customer intelligence. With Oracle CRM On Demand you can do all
this and more – leveraging an easy-to-use and highly tailorable solution offered at a predictable per user, per month price."
> What Software Shortlist says about Oracle CRM On Demand:
On the surface, Oracle CRM is deceiving: very clean, simple and user friendly. On the inside it is a powerhouse. Between Oracle and Siebel’s experience, there is not anything this CRM doesn’t do exceptionally well. However, it is a sophisticated tool ideally suited to larger
mid to enterprise organizations only.
Key strengths of Oracle CRM include:
- Grows with your business
- Powerful reporting
- Integrates with other software
The program administration, content and features set up are clean and extensive, requiring a user organization with like depth and management structure. Strengths lie in forecast management and analytics, customization to any unique business process, built in collaboration tools and a sophisticated database structure capable to integrating with the major Oracle programs for a complete enterprise system.
It lacks nothing in the overall sales and marketing department with tools for
quota & lead tracking and management, marketing campaign creation and tracking,
case/warranty tracking, extensive sales analytics and pre-formatted reporting templates, integration with payment gateways and accounting systems.
Comparable in performance to Salesforce.com, but without the AppSources add-ons. This platform conforms nicely to related Oracle systems and Open Office applications. However, there is the potential for some integration problems with non-Oracle based data sources. For non-Oracle based SME’s, time and cost considerations for integration with the back office programs may require professional consultant services.
Pricing for a well-equipped configuration is $70 per user per month.
> Next steps:
To see if Oracle CRM On Demand is the right choice for the specific needs of your business, contact Software Shortlist
about our free CRM matching service!
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