> Review Summary: Netsuite CRM+
"Full CRM tools plus ERP/Ecommerce functions
that are ideal for the large to mid-size groups with complex sales and marketing
programs. "
> What the vendor says:
"With NetSuite, you can easily manage the entire customer lifecycle—from
suspect to quote, order, service, and repurchase—from anywhere at any time.
NetSuite CRM+ software delivers powerful customer relationship management (CRM)
capabilities, including sales force automation (SFA), marketing automation,
customer support and service, and flexible customization, all in a web-based CRM
solution. And unlike typical CRM solutions, NetSuite CRM+ includes powerful
sales performance, order management and marketing effectiveness capabilities as
standard "
> What Software Shortlist says about
NetSuite CRM+:
NetSuite is one of the leading providers of cloud-based enterprise software
suites, offering sophisticated CRM, Accounting, ERP and Ecommerce capabilities.
Key strengths of NetSuite CRM+ include:
- Grows with your business
- Flexible to customise
- Well supported
The comprehensive accounting package includes sophisticated financial
management tools, in particular, revenue management systems and financial
analytics. A comprehensive ERP package delivers order and billing management,
supply chain management including resource and services planning modules.
The user interface is clean, easy to view, use and understand. Netsuite CRM+
components provide easy to configure business summaries, graphic reports and
analytics neatly tied into the back office data e.g. inventory, ordering etc.
User friendly features include auto-emailing, partial/multiple order fulfilment
and tracking.
Reports are extensive for the traditional sales person and very comprehensive
for executive management purposes. Customization and configuration is
straightforward and well supported by NetSuite including key industry
application in the wholesale distribution, manufacturing, ecommerce, retail and
services sectors.
One area to be aware of is that configuring and customizing all the
individual service modules requires professional consultant/script services.
Although the monthly subscription fees are competitive, customization and
implementation can add up. Large report generation may lag in terms of response
time.
NetSuite CRM+ is available at around $129 per user per
month, including maintenance & support.
> Next steps:
To see if NetSuite CRM+ is the right choice for the specific needs of your business, contact Software Shortlist
about our free CRM matching service!
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