> Review Summary: SugarCRM
"SugarCRM now provides a significantly improved user interface and ‘one click’ ergonomics,
plus a complete set of marketing, sales, support and internal collaboration tools"
> What the vendor says:
"SugarCRM helps companies communicate with prospects, share sales
information, close deals and keep customers happy.
As your first CRM system, SugarCRM will unlock information trapped in email
and on desktops and ensure every employee is on the same page. With SugarCRM,
your company will gain insights across marketing, sales and support so everyone
is working toward common goals. SugarCRM also offers companies unrivaled
flexibility to design the processes and expose the right information that makes
for more successful partners and happier customers "
> What Software Shortlist says about SugarCRM:
SugarCRM’s latest version (6), released in July 2010, provides a
significantly improved user interface and ‘one click’ ergonomics.
Key strengths of SugarCRM include:
- Well supported
- Flexible to customize
- Quick to set up
Using modern web architecture, additional screens overlay parent screen
making it easy to add, edit, schedule items without getting lost. The format
makes it exceptionally easy to customize the data you want to view on home page,
tracker pages.
Sugar Enterprise provides all the features of a full function CRM complete
with plug-ins for Microsoft Office and Customer portal. Complete set of sales,
marketing, support and internal collaboration tools with fully integrated
graphics and report templates. Sugar’s Professional Version provides a
reasonably full feature set at an attractive and competitive user price and this
can be updated to the full feature Enterprise version. The Free Community
version is as basic as it gets, though, and it offers limited value to a serious
CRM user.
Similar to Salesforce.com, SugarCRM offers Exchange Apps, custom modules that
can be added to the base program. Great set up options including dedicated
‘Jumpstart’ guidance.
SugarCRM is offered in 3 versions - Community Edition for free; Professional
Edition for $30/user/month; and the Enterprise Edition for $50/user/month. The
Professional version is an exceptionally well featured offering, with the
Enterprise edition providing only marginal value for the extra $20 per user per
month
> Next steps:
To see if SugarCRM is the right choice for the specific needs of your business, contact Software Shortlist
about our free CRM matching service!
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