Back in 2001, Amber realised the company needed an integrated IT system to improve operational performance and support expansion of its franchise network. However achieving growth in recent years in the tile and stone industry has been tough. Faced with a flat building market, the industry is dominated by imported products and price commoditisation. Yet Amber’s decision to overhaul its IT systems has paid off.
Today, Amber is the most recognised retailer of tiling and paving solutions in the home renovations market. Since deploying the first pilot program at its Seaforth store, Amber has worked closely with Micronet Systems to streamline business processes and improve overall business efficiency.