Case Studies: Ostendo

A privately owned Australian family business supplying the plumbing and electrical trades, Nova Distributors wanted to implement a business management tool that would allow increased internal efficiencies, creating a positive flow on effect to their diverse and growing customer base.

High Class Communications is an independent IT hardware wholesale distributor with dedicated sales and technical personnel, providing service at both the pre-sales and post sales stages. They were looking for an inventory and invoicing software that allows integration with accounting package and online shopping cart.

Genspec’s business model is driven by two main revenue streams, skilled labour hire and electrical sales through projects. As their business grew it became evident that their accounting software could not provide the flexibility to determine charge out rates, margins per customer or site specific information.

Favorite Plastics is a privately owned family business which has been trading since 1997 servicing Australia from the Hunter Valley. With over 1,500 inventory items and an ever growing number of custom products, Managing Director Justin Yates recognised that the business needed to manage business operations more efficiently and have greater business control.

Based in Alexandria in Sydney, Tiger Coffee is the market leader in Australia for the supply and service of fully automatic coffee machines. With the business growing at more than 30%, year on year, Tiger Coffee recognised the need for the business to have greater Inventory Control, Warranty Tracking with an integrated CRM system.