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Are you planning to invest in new software for your business this year? Your competitors probably are!
After a slowdown in the financial turmoil of 2009, spending on software and other technology is expected to rebound strongly in 2010 according to a recent report by Forrester Research. Global IT spending dropped 8.9% last year, but is predicted to bounce up in 2010 by about the same amount. Software is among the sectors leading the charge, with spending predicted to increase by 9.7%.
We wrote last year that the upside of a downturn is that it can prompt companies to re-examine processes and improve operations. The statistics show that many companies do the opposite and bunker down. Now many firms are again starting to open up their wallets and invest in software, hardware and other technology.
So, if you haven’t already, now is a good time to think about how new software can help drive your business in 2010…
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Have you been given the task of finding, evaluating and recommending software for the small business where you work ?
It’s a great opportunity ahead of you but it also presents some risks and pitfalls that need watching. The search process itself can also be a big hidden cost. Here are a few things you should be aware of before you jump into the process…
Deciding on software for small business
- Owners or partners of a small business often delegate the software selection process to employees they see as more technically-savvy or more organised than most. Your job is to present a shortlist of recommended options, to help them make the final decision. Think of the task as a vote of confidence in you.
- Employees made responsible for software selection often feel overwhelmed and unsure where to begin. There are so many products available, and you may not have been through a process like this before. That’s normal.
- A sense of personal risk is often involved – this is a chance to prove yourself but conversely you don’t want to make a recommendation that backfires on you. You don’t want to be “that guy” who suggested buying the software everyone hates.
- Research shows that owners of a business choose software differently than managers. [ref 1] For instance, managers often think the price and popularity of a package are critical … but business owners rate those amongst the least important! Research suggests owners tend to be more strategic, considering more factors and weighing them differently than managers do when evaluating software.
What does this mean for you?
Firstly, it means you should take the task seriously because the owners of the business certainly will.
You should also look for ways to educate yourself about good software selection practices and involve outside experts or information sources if possible. Adhering to a solid process gives the owner confidence, and can help you manage the many stakeholders involved.
You should also discuss what the important factors are with your boss and other stakeholders, and ensure that you are transparent in how you arrived at your recommendations. This focuses the discussion on the evaluation process (not just the end outcome) and not only does it help you choose software more intelligently, it also protects you from any perceived personal risk.
How Software Shortlist can help
Software Shortlist provides a “shortlist + compare” tool that can help you recommend software for your business. It steps you through a more robust software evaluation process than small businesses typically use, but it is still simple and easy to use for non-IT experts.
Software Shortlist also gives you the flexibility to adjust the weighting of different factors (e.g. price, ease of use, scalability). So if your boss turns out to have a different view on priorities you can easily adjust your shortlist accordingly. Plus, we’ve screened out products that aren’t up to scratch and have conducted independent reviews on each software product included in the comparison service. User reviews are available too to give you an additional, external perspective.
Go find that software
I hope this post helps you understand a bit more about the challenge and opportunity ahead of you in choosing software for your small business.
Why not let us know how it goes, and share your thoughts or experiences below so others can benefit too?
[ref 1]: P.Y.K Chau “Factors use in the selection of packaged software in small businesses: Views of owners and managers,”Information & Management 29 (1995) 71-78
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Having just spent the past week here in Silicon Valley, we’ve had plenty of practice describing what Software Shortlist is, the customer need it serves, and how we deliver value. One thing that comes across loud and clear is that people understand the pain that small businesses face in choosing business software.
As a result, their questions were typically things like ‘will people pay enough to fund your service?’, ’how do you create the content cost effectively?’, and ‘how will you reach your customers?’
After all that, it was interesting yesterday to see a question posted on a LinkedIn discussion group that really captures the essence of the customer need we solve:
Wanted: online CRM program
Our business uses both a desktop CRM program and an online email marketing software program. Time to get “one-does-all” online program I think so we can create and follow the opportunities pipeline better.
Have been trawling the Internet but one after the other promises a lot, but don’t really feel like having to do xxx free trials to find the one that would suit us best.
Is anyone using an online CRM program they can recommend to a small business?
In our view, this quote really captures the essence of why customers need a service like Software Shortlist. Now we just need to expand the range of software we cover so we can help more people like this…
