Bill Noonan
Posted: 28 May, 2010 |
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The scope of this program provides an independent and in-depth analysis of the functionality and application of approximately 12 Online CRM vendor offerings to common SMB requirements. This is not a negative-oriented report, quite the opposite. To be of value to our customers, the objective is to highlight where the Vendor product excels relative to an emphasis on initial implementation and post implementation functions and how these are representative of real world sales and marketing processes.
The analysis will highlight three applications: basic, middle road and advanced functions, representative of user groups <10, 25-100, 100-250.
* System Administration and Client Support
* Sales Process Management/Account and Contact Management
* Marketing and Activity Management
* Reports and Analytics
* User Support, Tools and Ergonomics
* Specialty channel and vertical applications
* Integration with popular SMB accounting systems
* Backgrounder on Vendor company, contact links, notable references, key markets served
FAQ’s
* What is the charge for this report?
No charge. Vendors cannot pay for this report. Software Shortlist provides independent reviews and Vendors are only required to provide our analysts with the needed demonstrations, product information and knowledgeable point of contact.
* Can we see the report?
Yes. Software Shortlist wants this analysis to be as fair, accurate and balanced as possible. Prior to final publishing, our analyst will review their findings with your organization. However, the final report analysis and recommendations will remain the sole discretion of Software Shortlist.
* How long will it take?
Software Shortlist will provide a detailed list of each of the items in the above mentioned components. Once prepared, our analyst will review these live online with your point of contact. Normally these are already created for your customer presentations.
* What is the application of the Software Shortlist analysis?
Software Shortlist will publish its findings and make these available in on online comparison format free to our web visitors. A detailed analysis format will be made available for purchase. Additionally, our CRM Expert Advisors will provide this material to prospective CRM buyers.
* Can we update your analysis?
Yes. Software Shortlist encourages frequent contact by Vendors to update our report in light of new product upgrades and enhancements.
* What other Vendors is Software Shortlist considering in their analysis?
Our analysis covers a broad range of small, medium and large scale CRM vendors: Eg: Sage, Sugar CRM, Zoho, Salesforce.com, Oracle OnDemand, Salesboom, Netsuite, Microsoft Dynamics, Right Now, Aim, Soffront and others.
* How do we get started?
Please contact Bill Noonan our lead CRM expert and analyst. He is located in California and can be reached at bill.noonan@softwareshortlist.com. |
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Bill Noonan is an energetic entrepreneur with a depth of experience across the sales and marketing disciplines. He has performed both senior executive and specialist consulting roles over the years, with a strong attention to detail and passion for CRM.
http://www.mosaiccrm.com/
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